GENERAL TERMS OF USE AND SALE (GTUS)

Preamble

Winheberg is a sole trader business (auto-entreprise) run by Maxime Wussow, registered under SIRET number 883 153 314 00017, whose registered office is at Rue Chaussade, Bâtiment 2 – 43260 Saint-Julien-Chapteuil, France.

These General Terms of Sale and Use (hereinafter "GTSU") govern all contractual relations between Winheberg and its Clients for the supply of hosting services and related services.

By taking out a Winheberg service, the Client acknowledges having read these GTSU in full and accepts them without reservation.

Pre-contractual information (Art. L221-5 of the French Consumer Code)

In accordance with Articles L221-5 and L221-6 of the French Consumer Code, the following information is provided in a legible and comprehensible manner to every Consumer Client, prior to the conclusion of any distance contract:

1° Identity and contact details of the provider: Winheberg — Maxime Wussow, sole trader — SIRET 883 153 314 00017 — Rue Chaussade, Bâtiment 2 – 43260 Saint-Julien-Chapteuil — contact@winheberg.com — 09 72 14 79 11.

2° Essential characteristics of the Services: Described on the product pages of the winheberg.com website and set out in the applicable Specific Terms (VPS ST, Gaming ST, Cloud ST, Domain ST). See Art. 2 and Art. 16.

3° Price: Expressed in euros, all charges included. Winheberg benefits from the VAT exemption scheme for small businesses (Art. 293 B of the French General Tax Code). The prices displayed at the time the order is validated are authoritative. See Art. 21.

4° Performance time: Indicative activation within 60 to 120 seconds depending on the service taken out, following payment confirmation. Where no activation has taken place within 24 hours, the Consumer Client may request cancellation and a full refund (Art. 8.3).

5° Contract term and renewal: Services are taken out for the period selected when ordering. Automatic renewal only takes place where an active payment method is configured on the account (for example: a saved bank card, a PayPal subscription). The Client receives the renewal invoice and may, where applicable, request cancellation or non-renewal by contacting support from the client area.

6° Termination conditions: Termination online, directly from the client area (Art. 24.3; Art. L215-1-1 of the French Consumer Code).

7° Right of withdrawal: Not applicable to services activated immediately with the Consumer's prior express agreement (Art. L221-28 of the French Consumer Code). If the service has not yet been activated, the 14-day right of withdrawal is maintained (Art. 25). The model withdrawal form is available in the Annex — Model withdrawal form to these GTSU.

8° Legal guarantees: The Consumer automatically benefits from the legal guarantee of conformity for digital services (Arts. L224-25-12 et seq. of the French Consumer Code) and from the guarantees against hidden defects (Arts. 1641 et seq. of the French Civil Code). See Art. 26.

9° Consumer mediation: In the event of an unresolved dispute with Winheberg, the Consumer may refer the matter free of charge to a consumer mediator (Art. 23.3). The contact details of the competent mediator will be provided by Winheberg once appointed, in accordance with Article L616-1 of the French Consumer Code.

Article 1: Definitions

In these GTSU, the following terms have the meanings set out below:

• Winheberg: The sole trader business run by Maxime Wussow, SIRET 883 153 314 00017, provider of the services defined herein.
• Client: Any natural or legal person who has taken out one or more Winheberg services. The Client is a Consumer where it acts for purposes falling outside its commercial, industrial, craft, professional or agricultural activity within the meaning of the introductory article of the French Consumer Code; otherwise it is a Business Client.
• User: Any natural person using the services provided by Winheberg, whether the Client or a person authorised by the Client.
• Services: All the services offered by Winheberg, in particular:
  • Virtual private servers (VPS)
  • Game servers (Gaming offerings)
  • Cloud services (web hosting, web reseller, Discord bots and so on)
  • The registration and management of domain names
• Specific Terms (ST): Any supplementary contractual document applicable to a specific service (VPS ST, Gaming ST, Cloud ST, Domain ST), which prevails over these GTSU in the event of a contradiction on the points it expressly addresses.
• Client area: The secure online interface accessible at billing.winheberg.com, allowing the Client to manage its services and its invoices and to contact Winheberg support.
• Infrastructure: All the hardware, software and network equipment operated by Winheberg to supply the Services.

Article 2: Purpose and scope

The purpose of these GTSU is to define the rights and obligations of Winheberg and its Clients in connection with the supply of the Services. Winheberg, a sole trader business run by Maxime Wussow registered under number 883 153 314 00017, whose registered office is at Rue Chaussade, Bâtiment 2 – 43260 Saint-Julien-Chapteuil, offers in particular:

• Virtual private servers (VPS), governed where applicable by VPS Specific Terms (VPS ST).
• Game servers (Minecraft Java and Bedrock, FiveM, RedM, Nova-Life, Palworld, Enshrouded, BeamMP, BeamNG, Garry's Mod, Rust, Ark Survival Evolved, Ark Survival Ascended, Satisfactory, Call of Duty, Counter-Strike 2, Valheim, Sons Of The Forest, Unturned, 7 Days to Die, Arma 3, Assetto Corsa, Factorio, Hytale, Path of Titan, Project Zomboid, SCUM, Stardew Valley, Terraria, V Rising, Vintage Story and so on), governed where applicable by Gaming Specific Terms (Gaming ST).
• "Cloud" services (web offering, web reseller, Discord bots and so on), governed where applicable by Cloud Specific Terms (Cloud ST).
• Domain name services, subject to the policies of the registries concerned and of ICANN (or an equivalent body), supplemented by Domain Specific Terms (Domain ST).

These GTSU apply to the exclusion of any other terms, in particular the general purchasing terms of a Business Client, unless Winheberg has expressly agreed otherwise in advance.

In the event of a contradiction between these GTSU and the applicable Specific Terms, the latter prevail for the aspects they expressly address.

Article 3: Domains operated by Winheberg

Winheberg owns and operates in particular the following domains:

Domains under direct responsibility:

• winheberg.com
• winheberg.eu
• winheberg.net
• winheberg.cloud

Associated domains:

• wh-web.fr
• mcjava.fr
• mcbe.fr
• wh-game.fr

Official subdomains operated:

• billing.winheberg.com
• panel.winheberg.com
• plesk.winheberg.com
• status.winheberg.com

Client subdomains: Where a Client creates subdomains (for example: paris.wh-game.fr), their management, administration and legal compliance are the Client's sole responsibility. The Client must comply with these GTSU and with applicable law.

Article 4: Service availability and service level (SLA)

Winheberg may temporarily suspend its services for maintenance reasons or technical necessity. As far as possible, the Client will be informed of planned interruptions through the client area or any other suitable channel, with at least 24 hours' notice.

4.1 Availability commitment

Winheberg undertakes to maintain a minimum availability of 99.9% per calendar month for its hosting services (VPS, Gaming, Cloud), corresponding to a tolerated downtime of approximately 43 minutes per month.

The following are excluded from the availability calculation:

• Scheduled maintenance notified to the Client at least 24 hours in advance;
• Unavailability resulting from a DDoS Incident qualified as such within the meaning of the DDoS Technical Annex;
• Unavailability caused by an action, a configuration or a use by the Client or by a person authorised by the Client;
• Unavailability attributable to a third-party provider (network operator, registrar, internet service provider);
• Failures affecting only the Client's network or terminal equipment;
• Unavailability resulting from an event of force majeure within the meaning of Article 18.

4.2 Incident reporting procedure

To be eligible for compensation, the Client must:

1. Open a support ticket from the client area within 7 calendar days of noticing the incident;
2. State the date, the start time and the estimated duration of the unavailability;
3. Attach any available supporting evidence (screenshots, traces, logs).

Winheberg checks the data from its monitoring infrastructure and communicates its reasoned decision within 10 working days. Winheberg's monitoring data constitutes the technical reference in the event of a dispute, without prejudice to the Client's right to produce evidence to the contrary.

4.3 Compensation

Any unjustified excess over the tolerated downtime gives rise to a credit calculated using the following formula:

Credit = (minutes of unjustified unavailability − 43) ÷ total number of minutes in the month × monthly amount paid

For business clients:

• The credit is capped at 30% of the monthly amount for the service concerned, per incident.
• The total of credits over a calendar month is capped at 50% of the monthly amount.
• The credit is valid on Winheberg services and is not convertible into cash.
• SLA compensation constitutes the business Client's exclusive remedy for any availability incident; it cannot be combined with other compensation in respect of the same event.

For consumers:

The caps above apply on an indicative basis. The mandatory legal rights provided for by the French Consumer Code apply and prevail in the event of a contradiction. In particular, the Consumer retains the right to refer the matter to the consumer mediator or to the competent courts.

Paysafecard exception: Payments made by Paysafecard give rise to a credit in the client area only, because of the technical impossibility of refunding this single-use payment method.

Article 5: Personal data protection (GDPR)

5.1 Data controller

Winheberg, represented by Maxime Wussow, acts as data controller within the meaning of Regulation (EU) 2016/679 (GDPR) for the data collected in connection with the contractual relationship.

5.2 Data collected

In connection with the creation of an account and the use of the services, Winheberg may collect the following data: surname, first name, postal address, email address, IP address, billing data and payment data (processed by specialised providers). This data is processed in accordance with the GDPR and with French Act No. 78-17 of 6 January 1978 as amended (the "Informatique et Libertés" Act).

5.3 Purposes and legal bases

The data is processed for the following purposes:

• Performance of the contract (legal basis: Art. 6(1)(b) GDPR);
• Compliance with legal obligations (accounting, fraud prevention, LCEN) (legal basis: Art. 6(1)(c) GDPR);
• Winheberg's legitimate interests (infrastructure security, abuse prevention, analysis of hosted files for security purposes) (legal basis: Art. 6(1)(f) GDPR);
• Sending commercial communications, subject to the Client's prior consent (legal basis: Art. 6(1)(a) GDPR; Art. L34-5 of the French Post and Electronic Communications Code).

5.4 Rights of data subjects

In accordance with the GDPR, the Client has rights of access, rectification, erasure, restriction, portability and objection. The Client also has the right to give directions regarding the retention, erasure and communication of its data after death, in accordance with Article 85 of Act No. 78-17 of 6 January 1978. These rights may be exercised by contacting Winheberg at dpo@winheberg.com. Where a complaint remains unresolved, the Client may refer the matter to the CNIL (www.cnil.fr).

For more detail on data processing, see the Privacy Policy available on the Winheberg website.

5.5 Data processing agreement (DPA) — GDPR processing (Art. 28)

Where the Client uses the Services to host third-party personal data (visitors to a website, players on a game server, the Client's own customers and so on), the Client acts as data controller within the meaning of Article 4(7) GDPR and Winheberg as processor within the meaning of Article 28 GDPR.

Winheberg's undertakings as processor:

• To process the data solely for the purpose of supplying the contractual Services and only on the Client's documented instructions;
• To guarantee the confidentiality of the data through appropriate technical and organisational measures (access control, monitoring, encryption of transmissions);
• To inform the Client of any use of a sub-processor; the current sub-processors are listed in Article 7;
• To assist the Client in responding to data subjects' requests (access, rectification, erasure, portability) as far as possible given the nature of the Services;
• To notify any personal data breach affecting the hosted data as soon as possible after detecting it, and at the latest within 72 hours, in accordance with Article 33 GDPR;
• On termination or expiry of the contract: Winheberg retains the hosted data for a period of 7 days following effective termination so that it can be returned or exported at the Client's request. The Client may request the return or transfer of its data within that period; in the absence of instructions, the data is permanently deleted at the end of that period.

The Client's obligations as data controller:

• To have a valid legal basis for each processing operation carried out through the Services;
• To inform data subjects of Winheberg's existence as a processor, in accordance with Articles 13 and 14 GDPR;
• To respond to data subjects' requests relating to the data hosted on the Services.

This clause constitutes the data processing agreement (DPA) within the meaning of Article 28 GDPR between Winheberg and the Client. The full and detailed text of the agreement is available in the DPA document published on our website.

Article 6: Technical logs

In connection with the operation and security of its infrastructure,
Winheberg collects the technical logs common to all of its services:

• Client area and API access logs: IP address, timestamp, action performed;
• Network traffic analysis logs: aggregated flows (source and destination IP addresses, ports, protocol, volume, network interface) collected for the purposes of anomaly detection, DDoS incident qualification and network quality-of-service monitoring — hosted on Winheberg's infrastructure in France;
• Billing and activation logs: order identifier, date, service activated.

This processing is based on Winheberg's legitimate interest (Art. 6(1)(f) GDPR) for the purposes of infrastructure security, abuse prevention, DDoS incident detection and qualification, and dispute management.

The logs specific to each service are defined in the applicable Specific Terms. The retention periods for all these logs are specified in Winheberg's Privacy Policy, available on the winheberg.com website.

These logs may be disclosed to the competent judicial or administrative authorities on formal request, in accordance with Article 17.2 of these GTSU.

Article 7: Sub-processors and data sharing

Winheberg uses the following sub-processors in connection with the supply of the services:

• Stripe — Payment processing (stripe.com/fr/privacy)
• Stripe Identity (Stripe Inc.) — KYC identity verification (stripe.com/privacy)
• PayPal — Payment processing (paypal.com/privacy)
• Paysafecard — Payment processing (paysafecard.com)
• Cloudflare — Network protection and optimisation (cloudflare.com/privacypolicy)
• Google LLC — Audience measurement and tag management (Google Analytics, Google Tag Manager) (policies.google.com/privacy)
• CloudLinux Inc. (Imunify360) — Antivirus scanning and detection of malicious files on the web hosting services (imunify360.com)
• Trustpilot — Customer review management (legal.trustpilot.com)
• Netim — Domain name registration and management (netim.com)
• Tidio LLC — Online customer support (tidio.com/privacy-policy/)
• Infrastructure providers (data centres, colocation, bare-metal) — Suppliers of physical servers and of platform hosting. The servers are currently hosted in France, in the Lyon area; the names and detailed locations may be provided on request or shown on the product pages.

These providers process personal data in accordance with their own privacy policies. Winheberg ensures that these sub-processors offer sufficient guarantees under the GDPR.

Article 8: Ordering and delivery of the services

8.1 Formation of the contract

The contract is formed when the Client pays for the order, in accordance with Article 1127-1 of the French Civil Code. Subscription takes place in two steps: selection of the service, then payment. Acceptance of these GTSU and, where applicable, of the applicable Specific Terms is mandatory before payment; the Client cannot complete its order without ticking the acceptance box.

8.2 Electronic evidence and evidential value of the logs

In accordance with Articles 1366 and 1367 of the French Civil Code, electronic records produced or kept by Winheberg have the same evidential value as paper records, provided they make it possible to identify their author and are established and kept in conditions that guarantee their integrity.

Accordingly, the following items are deemed to constitute reliable evidence enforceable against the Client:

• the order logs (order timestamp, IP address, order identifier, version of the GTSU accepted);
• the service activation and provisioning logs (date, time, resource identifier);
• the order and activation confirmation emails, kept in Winheberg's systems;
• the billing and payment logs from the payment providers (Stripe, PayPal, Paysafecard).

These items constitute the technical reference in the event of a dispute concerning the date and the conditions under which the contract was formed, without prejudice to the Client's right to produce evidence to the contrary in accordance with Article 1353 of the French Civil Code.

Winheberg retains this evidential data for the applicable legal period: 10 years for documents of accounting or tax value (Art. L123-22 of the French Commercial Code), and for the duration of the contractual limitation period applicable to the type of Client concerned (Art. 12 of these GTSU) for the technical logs.

8.3 Delivery time

The services are delivered within an indicative time of 60 to 120 seconds after payment is validated, depending on the service taken out and under the conditions set out in the applicable Specific Terms. This time may be affected by exceptional circumstances (stock shortage, maintenance, technical incident).

If delivery has not taken place within 24 hours, the Client may request cancellation of its order and a full refund of the sums paid, unless Winheberg has informed it by email of an additional period accepted by the Client.

8.4 Checks on delivery

The Client is invited to check the condition and conformity of its service as soon as it is made available and to report any problem by ticket in the client area, preferably within 24 hours of it being made available.

Article 9: Use of the services

9.1 Compliant use

The Client undertakes to use the services in accordance with these GTSU, with the applicable Specific Terms and with applicable law.

9.2 Abusive use of resources

Any use resulting in abnormal and disproportionate consumption of the infrastructure's resources (bandwidth, CPU, RAM, input/output), to the detriment of other clients or of the overall stability of the platform, is regarded as abusive.

In the event of abusive use of resources, Winheberg applies the following graduated procedure:

1. First occurrence: notification by email with a request to remedy the situation within 24 hours;
2. Failure to remedy: limitation or temporary suspension of the service concerned;
3. Repeat occurrence or refusal to remedy: suspension until resolution, which may give rise to termination under the conditions of Article 24.

This graduated procedure does not apply to established emergencies (an attack in progress, an immediate risk to the infrastructure or to third parties), in which case Winheberg may act without prior notice and will inform the Client as soon as possible after intervening.

9.3 Abusive use of support

The repeated creation of support tickets unrelated to the service taken out, or any request intended to disrupt customer service, is regarded as abusive. In such a case, Winheberg may, after a warning, restrict access to support.

Article 10: Client obligations and liability

10.1 Lawful use

The Client is solely responsible for the lawful and regulation-compliant use of its services. In particular, it must respect third-party rights, personal data legislation (GDPR) and the law applicable to the content hosted.

10.2 Identity verification (KYC — Know Your Customer)

For identity verification and payment processing, Winheberg uses the secure services of Stripe (including Stripe Identity where available). Where verification is carried out through this secure flow, Winheberg will not ask for copies of identity documents (identity card, driving licence, passport) outside the secure process provided by Stripe. In the event of serious doubt, a legal obligation or an established suspicion of fraud, Winheberg may, exceptionally and on justified grounds, request supporting documents through the client area. In such a case, a ticket is opened automatically in the client area and an informative email is sent to the Client. These requests remain limited to what is strictly necessary and are handled securely. Where verification includes a facial matching step (biometric data within the meaning of Art. 9 GDPR), the Client is informed of this separately and its explicit consent is obtained separately, in accordance with Art. 9(2)(a) GDPR. An alternative method without biometric data is offered if the Client refuses.

Response time: The Client has 7 calendar days from receipt of the request to provide the items required, where a direct request is made through the client area.

Consequences of non-compliance:

• No response within 7 days: preventive suspension of the service pending verification, without compensation;
• Refusal to provide the required documents where they are legally necessary: Winheberg may terminate the contract in accordance with Article 24.2, with no refund of the sums paid.

Providing false information or falsified documents constitutes fraud liable to lead to criminal proceedings, independently of the contractual sanctions provided for in Articles 17 and 24.

10.3 Security of access

The Client is responsible for the security of its credentials and for all actions carried out from its account. It undertakes to notify Winheberg immediately of any unauthorised access it becomes aware of.

10.4 Prohibited activities

Using Winheberg's services for the activities listed in Article 17.1 is strictly prohibited. Any other unlawful or abusive activity is likewise prohibited.

Any breach of these prohibitions may lead to immediate suspension, without prejudice to the provisions of Article 24 and to any legal proceedings.

10.5 Prohibition on hosting sensitive data

10.5.1 Formal restrictions

The Client expressly undertakes, on its own responsibility, not to host, transmit or process through Winheberg's services the following categories of personal data:

1. Health data (Art. L. 1111-2 of the French Public Health Code): medical data, patient records, test results, treatment histories, prescriptions;
2. Biometric data for identification purposes (Art. 9(1) GDPR): facial recognition, fingerprints, iris recognition, DNA analyses;
3. Genetic data (Art. 4(13) GDPR): DNA profiles, genetic markers;
4. Data relating to criminal convictions and offences (Art. 10 GDPR): criminal records, judicial history;
5. Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or concerning sex life and sexual orientation (Art. 9(1) GDPR).

10.5.2 The Client's liability

The Client is solely responsible for ensuring that the data hosted complies with this restriction. By taking out Winheberg's services and hosting its data with Winheberg, the Client expressly certifies that no sensitive data (as defined above) is or will be transmitted to Winheberg.

10.5.3 Winheberg's actions in the event of a breach

Where a breach of this clause is detected or reasonably suspected, Winheberg has the following rights, without prejudice to any other remedy:

1. Immediate suspension: Winheberg may immediately suspend or interrupt access to the services without prior notice where prohibited data is detected;

2. Automatic termination: the contract will be terminated as of right, without notice and without refund, 48 hours after written notification of the breach to the Client;

3. Permanent deletion of the data: all hosted data will be permanently deleted with no possibility of recovery, including the backups;

4. Reporting to the authorities: Winheberg reserves the right to notify the competent authorities (CNIL, law enforcement) in the event of a serious breach;

5. Billing for the services: the Client remains liable for payment for all services up to the effective termination date.

10.5.4 No liability on Winheberg's part

Winheberg cannot be held liable for:

• damage resulting from the detection or deletion of prohibited data;
• the suspension or interruption of the services under this clause;
• the permanent deletion of the data;
• administrative, civil or criminal penalties imposed on the Client for breaching this restriction;
• any loss arising from the application of this clause.

10.5.5 Referral to HDS-certified hosting providers

For the hosting of health data or sensitive data, Winheberg recommends that the Client consult providers certified HDS (Hébergement de Données de Santé — health data hosting) in compliance with the requirements of the French Public Health Code:

https://esante.gouv.fr/offres-services/hds/liste-des-hebergeurs-certifies

Article 11: Winheberg's obligations

Winheberg undertakes to:

• Supply the services ordered in accordance with the characteristics described and with the applicable Specific Terms;
• Maintain the infrastructure under the availability conditions defined in Article 4;
• Inform the Client as soon as possible of any major incident liable to affect its service;
• Handle support requests within a reasonable time having regard to volumes and to the complexity of the requests;
• Implement appropriate technical and organisational security measures to protect the infrastructure;
• Endeavour to deliver the services ordered within the indicative time provided for by the applicable Specific Terms, between 60 and 120 seconds after payment. Where the delay exceeds 24 hours, the Client may request a full refund.

Article 12: Limitation of liability

• The provisions below apply without prejudice to the public-policy provisions protecting consumers.
• For business clients: save in the case of gross negligence or wilful misconduct, Winheberg's liability, on all grounds combined, is limited to the amount actually paid by the Client for the service concerned during the twelve (12) months preceding the event giving rise to the damage. Indirect, non-material or incidental losses (including loss of turnover, loss of customers, damage to reputation, loss of data, loss of profit) are excluded.
• For consumers (individuals): save in the case of gross negligence or wilful misconduct, Winheberg's liability is limited to direct and proven damage only, up to the amount actually paid by the consumer for the service concerned during the twelve (12) months preceding the event giving rise to the damage. The mandatory provisions of the French Consumer Code apply and prevail. This limitation does not apply to personal injury or to the essential obligations of the contract, in particular the actual and compliant supply of the service. Consumers retain the mandatory legal rights provided for by the French Consumer Code.
• Winheberg cannot be held liable for interruptions, failures or degradations resulting from an event of force majeure, from a third party, from an external provider, or from an act, a configuration or a use of the service attributable to the Client. It is for the Client to ensure, at its own expense, that its data is backed up regularly.
• Any liability claim must be brought within the period applicable to the type of Client: one (1) year for disputes between businesses (unless a mandatory legal provision provides otherwise) and five (5) years for consumers (statutory limitation period — Art. 2224 of the French Civil Code), running from the date on which the facts giving rise to the claim became known.
• This clause neither excludes nor limits liabilities that cannot be excluded or limited by law (personal injury, mandatory obligations and so on).

Article 13: Backups and data integrity

The Client is solely responsible for regularly backing up its data hosted on Winheberg's infrastructure and for its integrity.

Managed backup options may be offered for certain services; their terms (frequency, retention period, restoration procedure) are set out in the corresponding Specific Terms. These options constitute assistance and do not relieve the Client of the need to maintain its own independent backups.

Winheberg implements reasonable technical measures to secure the infrastructure, without guaranteeing the complete absence of data loss or corruption. In the event of data loss attributable to a failure of Winheberg's infrastructure, Winheberg's liability is limited under the conditions defined in Article 12.

The Client is expressly invited to make its own regular backups and to check their integrity.

Article 14: Hosting provider status, LCEN and DSA obligations

14.1 Hosting provider status

In accordance with French Act No. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN), with Regulation (EU) 2022/2065 of 19 October 2022 on a single market for digital services (Digital Services Act – DSA) and with French Act No. 2024-449 of 21 May 2024 on securing and regulating the digital space (SREN Act), Winheberg acts as a hosting provider for the content stored on its servers by its Clients in connection with the following services:

• Virtual private servers (VPS)
• Game servers (Gaming offerings)
• Cloud services (web hosting, Discord bots)

As a hosting provider, Winheberg's civil or criminal liability for the content hosted can only be engaged under the conditions provided for by Article 6-I-2 of the LCEN and by Articles 6 and 8 of the DSA.

14.2 The Client's obligations as publisher

The Client, as publisher of the content hosted on Winheberg's services, is solely responsible for the content it publishes, distributes, stores or makes available to the public through the services provided.

The Client undertakes to comply with all applicable legal and regulatory provisions, in particular as regards:

• Respect for intellectual property rights;
• Respect for privacy and the protection of personal data (GDPR);
• Compliance with the laws against defamation, insult and discriminatory speech;
• The prohibition of unlawful content (terrorism, child sexual abuse material, incitement to hatred and so on).

14.3 Notification of unlawful content

Anyone wishing to report unlawful content hosted by Winheberg may send a notification to: abuse@winheberg.com

In accordance with Article 6-I-5 of the LCEN, the notification must include:

• The date of the notification;
• The identity of the notifying party (surname, first names, occupation, address, nationality, date and place of birth for natural persons; legal form, name, registered office and the body legally representing the entity for legal persons);
• The name and address of the recipient or, in the case of a legal person, its name and registered office;
• A precise description of the disputed facts and their location (URL, IP address and so on);
• The legal grounds for the removal requested (applicable legal provisions);
• Proof that the author or publisher of the content has been contacted, or a statement explaining why it was impossible to contact them.

In accordance with the DSA, Winheberg informs the notifying party of the action taken on its notification.

14.4 Handling of notifications

Winheberg examines any compliant notification as soon as possible. Where content is manifestly unlawful, Winheberg removes it or blocks access to it without delay. The Client concerned is informed and may submit observations, unless providing that information is legally impossible.

Where content is removed because it is established to be unlawful, no refund is made.

14.5 Infrastructure sub-processors and server location

Winheberg uses infrastructure providers (data centres, bare-metal server suppliers, colocation services and network operators) for the physical hosting and hardware implementation of its services. These providers are regarded as essential sub-processors within the meaning of the GDPR and are subject to compliance and security assessments.

The servers are currently hosted in France, in the Lyon area. The main infrastructure providers and the detailed location (centre, site) are communicated to the Client on request and may be shown on the product pages of the services concerned. The location of the servers limits, by default, transfers outside the European Union; should an international transfer become necessary, Winheberg would inform the Client and take the appropriate contractual and technical measures (standard contractual clauses, equivalent safeguards).

14.6 Obligations under the Digital Services Act (DSA)

In accordance with Regulation (EU) 2022/2065 (DSA), Winheberg implements:

• Point of contact for the authorities (Art. 11 DSA): dsa@winheberg.com — French language (exchanges in English may be accepted on request);
• Point of contact for recipients of the service (Art. 12 DSA): dsa@winheberg.com — French language;
• Mechanism for reporting unlawful content: abuse@winheberg.com;
• Statement of reasons for decisions: any removal, blocking, suspension or termination is notified to the Client concerned with an indication of the grounds, the applicable legal provisions and the available remedies;
• Trusted flaggers: notifications from trusted flaggers designated within the meaning of Article 22 of the DSA are handled as a priority under the procedure in Article 14.4;
• Transparency: as a micro-enterprise within the meaning of the DSA, Winheberg benefits from the exemptions provided for in Article 19 of the DSA (Regulation (EU) 2022/2065) relating to transparency reports, while undertaking to cooperate fully with the competent authorities.

14.7 Obligations under the SREN Act

In accordance with French Act No. 2024-449 of 21 May 2024 on securing and regulating the digital space (SREN Act), Winheberg implements accelerated removal procedures for the content specifically targeted by that Act (child sexual abuse material, glorification of terrorism, exposure of minors to pornography) within the legally prescribed time limits.

Article 15: Conditions of access to the services

15.1 Legal capacity

Winheberg's services are reserved for natural persons of full age (18 years or over) or for legal persons having full legal capacity to contract. Any subscription implies an implicit declaration that this condition is met.

15.2 Minors

Minors (under 18 years of age) may not take out Winheberg's services directly.

By way of exception, a minor may use the services provided that:

• The account is created and held by their legal representative (parent or legal guardian);
• The legal representative has accepted these GTSU on their behalf;
• The legal representative assumes full legal and financial responsibility for the use of the services.

The legal representative is Winheberg's sole point of contact for any contractual, billing or complaint matter concerning that account. Winheberg may request proof of legal representation.

15.3 Technical skills

Certain services (VPS, web hosting, Discord bots) require technical skills to administer and configure them. Winheberg does not provide assistance with day-to-day administration except as part of expressly agreed managed services. The Client is solely responsible for the configuration of its service.

15.4 Prohibitions

See Article 10.4 and Article 17 for all prohibited activities.

15.5 International sanctions

The Client declares that it is not subject to international sanctions, in particular European (CFSP regulations) or United Nations sanctions, and undertakes not to use the Services for the benefit of persons or entities targeted by such restrictive measures. Winheberg reserves the right to terminate immediately any contract that would breach these obligations, without compensation and without notice.

Article 16: Specific Terms

In addition to these GTSU, Winheberg offers Specific Terms applicable to certain services:

• VPS ST: rules specific to virtual private servers;
• Gaming ST: rules specific to game servers;
• Cloud ST: rules specific to web hosting, web reseller and Discord bots;
• Domain ST: rules specific to the registration, transfer, renewal and management of domain names.

The Client acknowledges having read the Specific Terms applicable to its service at the time of subscription. The Specific Terms are accessible from the client area and from the Winheberg website.

Article 17: Abuse policy

17.1 Prohibited activities

Any unlawful or fraudulent activity, or any activity liable to endanger the infrastructure, the other clients or third parties, is strictly prohibited without Winheberg's prior written agreement. By way of illustration and without limitation, the following are prohibited:

• Fraud and abuse: mass spam, phishing, identity theft, unauthenticated mail relays, services intended to facilitate fraud;
• Attacks on system security: creating or operating botnets, distributing malware, intrusive scans, intrusion attempts, IP spoofing;
• Network attacks and disruption: DDoS, amplification attacks or any use of resources intended to degrade third parties;
• Unauthorised use of resources: cryptocurrency mining without explicit agreement or outside the contractual limits;
• Unauthorised anonymising or relay services: public Tor exit nodes, anonymising proxies or other exit services allowing offences to be committed (unless agreed in writing in advance);
• Hosting of unlawful content: child sexual abuse material, glorification of terrorism, incitement to hatred or any other content prohibited by law.

Any activity contrary to the law or to these GTSU may lead to immediate measures (suspension, termination) and, where appropriate, to the transmission of the evidence to the competent authorities.

17.2 Consequences of a breach

Any breach of this abuse policy results in:

1. Immediate suspension of the service concerned, without notice;
2. The preservation of evidence and its transmission to the competent authorities where necessary;
3. No refund of the sums paid;
4. A ban on accessing Winheberg's services, which may be permanent in the case of an established serious breach (child sexual abuse material, established fraud, an attack in progress, a serious threat) or temporary for less serious breaches, with the possibility of reconsideration on a reasoned request;
5. Possible legal proceedings.

Winheberg cooperates fully with the judicial and administrative authorities in the fight against cybercrime.

Article 18: Force majeure

Winheberg cannot be held liable for the total or partial non-performance of its obligations where that non-performance results from an event constituting force majeure within the meaning of Article 1218 of the French Civil Code, that is to say an unforeseeable event, beyond its control and outside Winheberg's will.

The following are in particular liable to constitute events of force majeure:

• Natural disasters (fires, floods, earthquakes and so on);
• Major disruption of telecommunications or internet infrastructure;
• Acts of war, insurrection, sabotage or acts of terrorism;
• Strikes or industrial action affecting Winheberg's essential providers;
• Unforeseen governmental or regulatory decisions making performance of the service impossible.

Where an event of force majeure occurs, Winheberg informs the Client as soon as possible and endeavours to restore the services at the earliest opportunity.

If the event of force majeure continues beyond 30 days, either party may terminate the contract as of right, with a pro rata temporis refund of the sums paid for the period not covered.

Article 19: Termination and compensation in the event of persistent DDoS attacks

DDoS attacks do not automatically constitute force majeure. Whether they qualify is assessed case by case, according to the legal criteria of unforeseeability, irresistibility and externality set out in Article 18. The technical qualification criteria (volumetric thresholds, operational procedure) are set out in the DDoS Technical Annex.

Where those criteria are met, the unavailability attributable to a DDoS attack is excluded from the SLA calculation provided for in Article 4.

However, where a major DDoS attack persists despite the protection measures put in place and lastingly compromises the stability of the service, Winheberg reserves the right to terminate the contract on its own initiative in order to protect its infrastructure. The Client will be informed by email before termination.

In that specific case, where termination is decided by Winheberg and not by the Client, a credit pro rata to the days remaining in the billed period will be granted in the client area. Payments made by Paysafecard give rise to a credit in the client area only, since it is technically impossible to refund a single-use Paysafecard.

Article 20: Domain names

Winheberg may offer the registration, transfer and renewal of domain names. These operations are subject to these GTSU as well as to the policies of the registries concerned and, where applicable, of ICANN or any regional equivalent.

The availability of a domain name cannot be guaranteed before the registration is actually confirmed by the registry. Winheberg cannot be held liable for a refusal to register attributable to the registry.

The Domain ST set out the specific arrangements (transfer times, renewal policy, handling of UDRP disputes and so on).

Article 21: Prices

The prices of Winheberg's services are expressed in euros (€), all charges included. Winheberg is subject to the VAT exemption scheme for small businesses under Article 293 B of the French General Tax Code; VAT is therefore not applicable to the services falling under that scheme.

The prices in force are those displayed on the Winheberg website at the time of the order. Winheberg reserves the right to change its prices, subject to compliance with the conditions of Article 27 concerning changes to the GTSU.

Should the VAT exemption threshold be exceeded and Winheberg become liable for VAT, Clients will be informed by email with 30 days' notice; the displayed prices will then be revised to include VAT at the rate in force.

Article 22: Payment arrangements

22.1 Accepted payment methods

Winheberg accepts the following payment methods: Stripe (bank card), PayPal, Paysafecard. Any other payment method requires express prior agreement.

22.2 Non-payment — Notification, suspension and termination procedure

Winheberg applies an automated and documented procedure to unpaid invoices. The reference operational parameters are as follows: invoice generated 5 days before the due date, pre-due-date reminder 5 days before the due date, first overdue notice 1 day after the due date, service suspension 2 days after the due date, further overdue and pre-termination notices 3 and 5 days after the due date (including during suspension), termination 7 days after the due date, automatic cancellation of unpaid invoices after 7 days. The procedure is as follows:

1. Invoice generation: the invoice is generated automatically several days before the due date and made available in the client area.
2. Pre-due-date reminder: a reminder email is sent before the due date inviting the Client to settle the invoice or to request cancellation if it does not wish to renew.
3. Overdue notices: after the due date, a first overdue notice is sent (for example: 1 day after the due date). Further notices (including a pre-termination notice) may then be sent (for example: 3 and then 5 days after the due date), including during suspension.
4. Automatic suspension: if the invoice remains unpaid, the service is suspended automatically (for example: 2 days after the due date). A suspension email is sent when this happens.
5. Automatic reactivation: if the Client settles the invoice during the suspension period, the service is reactivated automatically and a reactivation email is sent.
6. Termination: in the absence of payment, automatic termination may take place (for example: 7 days after the due date); termination has the consequences provided for in Article 24.
7. Cancellation of unpaid invoices: unsettled invoices may be cancelled automatically (status "Cancelled") after a standard period (for example: 7 days after the due date).

Throughout that period (reminders, suspension, pre-termination), the Client may settle its account from the client area to avoid suspension or termination. The provisioned resources are kept for 7 days after effective termination to allow export or recovery; after that period, the data is permanently deleted through the provisioning system.

The emails sent (reminders, overdue notices, suspension, reactivation, termination) constitute the formal notifications sent to the Client. The periods indicated above correspond to the current operational parameters and may be adjusted according to the internal configuration.

Paysafecard exception: Payments made by Paysafecard give rise to a credit in the client area only, because of the technical impossibility of refunding this single-use payment method.

22.3 Billing disputes

Any dispute concerning an invoice must be reported by ticket in the client area within 30 days of the invoice date.

22.4 Appeal procedure and human review

Any Client may appeal against a suspension or termination decision taken against it, including in the case of automatic suspension for non-payment or for a presumed breach of the abuse policy.

Appeal channel: support ticket through the client area or email to contact@winheberg.com, stating the number of the service concerned, the date of the measure and the grounds of appeal.

Time limit for appealing: the appeal must be brought within 7 calendar days of notification of the measure.

Human review: on receipt, the appeal is examined by a Winheberg operator (non-automated review). A reasoned response is given within a maximum of 72 working hours.

Provisional reactivation: if the material provided makes it possible to rule out the alleged breach prima facie, Winheberg may provisionally reactivate the service pending the final decision, unless the measure was taken for a serious and immediate breach constituting a risk to the infrastructure or to third parties.

Final decision: the reasoned decision is notified to the Client by email and in the client area. Where the measure is upheld, the Client has the remedies provided for in Article 23 (mediation, competent court).

Article 23: Mediation and dispute resolution

23.1 Governing law

These GTSU are governed by French law. For Consumer Clients who are nationals of another Member State of the European Union, this choice of law does not deprive them of the protection afforded to them by the mandatory provisions of the law of their habitual residence, in accordance with Article 6 of Regulation (EC) No. 593/2008 ("Rome I").

23.2 Amicable resolution

In the event of a dispute, the Client is invited to contact Winheberg first by email at contact@winheberg.com or by telephone on 09 72 14 79 11. Winheberg undertakes to provide a response within a reasonable time.

23.3 Consumer mediation (consumers only)

In accordance with Articles L612-1 et seq. of the French Consumer Code, a Consumer Client has the right to use a consumer mediator free of charge to settle a dispute with Winheberg amicably, after having unsuccessfully attempted to resolve it directly with Winheberg.

The contact details of the competent consumer mediator will be provided by Winheberg once appointed, in accordance with Article L616-1 of the French Consumer Code.

For cross-border disputes, the Consumer may contact the European Consumer Centre France (ECC France): https://www.europe-consommateurs.eu/fr/

23.4 Jurisdiction

For business clients: Any dispute relating to the interpretation or performance of these GTSU shall fall within the exclusive jurisdiction of the courts within the jurisdiction of the Tribunal judiciaire of Le Puy-en-Velay, unless a mandatory legal provision provides otherwise.

For consumers: The protective rules on territorial jurisdiction provided for by the French Consumer Code apply.

Article 24: Suspension and termination of the services

24.1 Temporary suspension by Winheberg

Winheberg may temporarily suspend a Client's services in the following cases:

With prior notification and a period in which to remedy the situation (except in an emergency):

• Non-payment — notification, suspension and termination procedure under the arrangements set out in Article 22.2;
• Breach of these GTSU or of the Specific Terms — notification with a period appropriate to the seriousness of the breach;
• Reasoned request from the judicial or administrative authorities.

Without notice, in an established emergency:

• Breach of the abuse policy (Article 17) constituting an immediate risk to the infrastructure or to third parties;
• Notification of manifestly unlawful content within the meaning of Article 14;
• Serious and immediate harm to the security or stability of the infrastructure.

In the latter case, the Client is informed by email as soon as possible after the intervention. The suspension ends as soon as the situation is remedied, unless the seriousness of the facts justifies termination.

24.2 Termination by Winheberg

Termination with 15 days' notice (except in an emergency):

• Serious or repeated breach of these GTSU after a formal notice has gone unheeded;
• Persistent failure to comply with the abuse policy after a warning;
• Established technical or legal impossibility of maintaining the service.

Immediate termination, without notice:

• Established fraud, serious false declaration or identity theft;
• Seriously abusive behaviour towards Winheberg's staff (harassment, threats);
• Manifest breach of the abuse policy constituting a criminal offence in progress;
• Persistent non-payment after a formal notice has gone unheeded for 7 days.

Where the contract is terminated through the Client's fault, no refund is made. Winheberg may permanently ban the Client concerned from accessing its services. The Client may also request termination of its service at the end of the term through the client area; as the services are for the most part offered without a commitment period, no client is forced into an unwanted renewal.

For consumers: Other than in cases of fraud, criminal offence or established emergency, the Consumer has 7 days in which to submit observations before any termination decision.

24.3 Termination by the Client — Services without a commitment period

Most Winheberg services are offered without any minimum commitment period: the Client subscribes for the period chosen (monthly, quarterly or annual) and may decide not to renew at the end of the term. Where a payment method is saved in the client area, renewal may be automatic. To avoid any charge, the Client must submit a cancellation request directly from the page for the service concerned in the client area, before the due date.

In accordance with Article L215-1-1 of the French Consumer Code, the termination procedure is simple, direct and accessible in one click from the client area. Termination takes effect at the end of the current billing period.

For business clients: No refund is made for the period already paid for.

For consumers: No refund is made for the period already paid for, except in the event of a serious failure by Winheberg to perform its essential contractual obligations, or where a mandatory legal provision provides otherwise.

The Client must back up all of its data before the effective termination date. Data hosted on the provisioned services (VPS, game servers, web hosting) is kept for a period of 7 days from effective termination, then deleted automatically through the automated service management system. Client account data (billing, history) is kept in accordance with the applicable legal obligations.

24.4 Discontinuation of an offering by Winheberg

Where a decision is taken to discontinue a Service or a commercial offering permanently, Winheberg informs the Clients concerned with a minimum of 90 days' notice by email and through the client area. Winheberg endeavours to offer a suitable alternative solution or, failing that, refunds pro rata temporis the sums paid for the period not used.

24.5 Tacit renewal — prior information obligation (Art. L215-1 of the French Consumer Code)

As most Winheberg offerings are supplied without a commitment period, tacit renewal only takes place where an active payment method and an automatic renewal mechanism are configured for the service (for example: a saved bank card, a PayPal subscription). Where tacit renewal is enabled, the Client receives the renewal invoice and may request cancellation or non-renewal by contacting support through the client area.

In all cases, if no payment method is saved and no automatic charge is enabled, there is no automatic renewal.

Article 25: Right of withdrawal

25.1 Waiver of the right of withdrawal for immediate performance

In accordance with Article L221-28, 1° of the French Consumer Code, the 14-day right of withdrawal does not apply to contracts for the supply of services that are fully performed before the end of the withdrawal period, where performance began with the Consumer's prior express agreement and with its express waiver of the right of withdrawal.

Winheberg's services are delivered and activated almost instantly (indicative time: 60 to 120 seconds depending on the service). The Consumer is expressly informed of this before validating the order. To place its order, the Consumer must:

• Tick the box accepting these GTSU;
• Tick a separate box by which it expressly requests immediate performance of the service and acknowledges that it waives its right of withdrawal before performance of the service begins.

Winheberg keeps proof of these consents (timestamp, order identifier, acceptance log).

25.2 Right of withdrawal maintained where the service is not activated

If the service has not yet been activated or made available within the period provided for (in particular in the event of a technical problem, a stock shortage or a delay exceeding 24 hours), the Consumer retains its 14-day right of withdrawal from the date of the order, in accordance with Article L221-18 of the French Consumer Code.

This right is exercised by opening a ticket in the client area. The refund is made within a maximum of 14 days of receipt of the request.

25.3 Refund arrangements

Refunds are made using the same payment method as that used for the order, unless the Client expressly agrees to another method. As an alternative and with the Client's agreement, Winheberg may offer a credit in the client area instead of a refund.

If the Client has been charged as part of an automatic renewal and wishes to be refunded, it may request this within 14 days of the date of the charge. Refunds remain subject to the exceptions (in particular Paysafecard) and to the condition that the service has not been used substantially in the meantime.

Paysafecard exception: Payments made by Paysafecard give rise to a credit in the client area, because of the technical impossibility of refunding this single-use payment method.

Article 26: Legal guarantees

26.1 Legal guarantee of conformity for digital services

In accordance with Articles L224-25-12 et seq. of the French Consumer Code (Order No. 2021-1247 of 29 September 2021, transposing EU Directive 2019/770, in force since 1 January 2022), the Consumer Client benefits from the legal guarantee of conformity for the digital services supplied by Winheberg (web hosting, VPS, game servers, Discord bots).

This guarantee applies throughout the term of the contract for services supplied continuously (subscriptions). It covers defects in conformity existing at the time of supply as well as those appearing later that are attributable to Winheberg. In the event of a defect, the Consumer may request that the service be brought into conformity. If that is impossible or is not done within a reasonable time, the Consumer may request a price reduction or the rescission of the contract with a refund.

To rely on the legal guarantee of conformity, the Consumer Client sends its request through a support ticket in the client area, stating the defect found and the date on which it was discovered.

26.2 Guarantee against hidden defects

In accordance with Articles 1641 et seq. of the French Civil Code, the Consumer may bring an action under the guarantee against hidden defects within two (2) years of discovering the defect.

26.3 Exclusions

These guarantees do not apply to defects caused by inappropriate use of the service, by an unauthorised modification, or by an incompatible technical environment attributable to the Client.

Article 27: Changes to the GTSU

Winheberg reserves the right to amend these GTSU at any time.

Changes are brought to Clients' attention by email and/or through the client area, with the following notice periods before they take effect, except where a change is imposed by a legal or regulatory development, in which case a shorter period may apply:

• Business clients: 15 days' notice;
• Consumer clients: 30 days' notice.

Continuing to use the services beyond the notice period constitutes acceptance of the new GTSU.

Where the Client disagrees with the changes, it may terminate its service without penalty within the notice period, by ticket in the client area. The business Client receives a pro rata temporis refund of the sums paid for the post-termination period. The Consumer retains its legal rights.

Article 28: Protection of reputation and termination on legitimate grounds

Winheberg reserves the right to end any service or commercial relationship where objectively verifiable conduct by the Client seriously harms its legitimate interests, in particular in the event of:

• Public defamation or demonstrated commercial disparagement;
• Harassment, threats or insults towards Winheberg's staff or representatives;
• Established fraud, identity theft or serious false declaration;
• Publication of unlawful content directly associating Winheberg with it.

For business clients: Termination is possible without notice in the event of a serious breach, with reasoned notification by email.

For consumers: Except in an established emergency (threats, serious harassment, criminal offence in progress), Winheberg sends the Consumer a reasoned notification with 7 days in which to submit observations. Where termination is confirmed, Winheberg refunds pro rata temporis the sums paid for the period not covered, in accordance with the French Consumer Code.

Winheberg may refuse any new subscription from a Client that has been subject to such a termination and may pass the evidence to the competent authorities in the event of a criminal offence.

Article 29: Intellectual property

All the elements making up Winheberg's websites, services and materials (logos, trade marks, domain names, texts, illustrations, software, technical architecture, databases and so on) are the exclusive property of Winheberg or of its partners and are protected by French and international intellectual property law.

Any reproduction, representation, modification, publication or adaptation, in whole or in part, by any means or process whatsoever, is prohibited without Winheberg's prior written authorisation, within the limits provided for by Article L122-5 of the French Intellectual Property Code (in particular private copying).

In particular, the Client shall not:

• Reproduce or imitate Winheberg's graphic elements, design or visual identity;
• Use the Winheberg trade mark or its logos without written authorisation;
• Extract or re-use a substantial part of the content of Winheberg's databases.

Any unauthorised use constitutes infringement, punishable under Articles L335-2 et seq. of the French Intellectual Property Code.

Article 30: Contact

Business name: Winheberg – Maxime Wussow
Legal form: Sole trader (auto-entrepreneur), SIRET 883 153 314 00017
Address: Rue Chaussade, Bâtiment 2 – 43260 Saint-Julien-Chapteuil
General email: contact@winheberg.com
Abuse / reports: abuse@winheberg.com
Telephone: 09 72 14 79 11

Article 31: Assignment of the contract and transfer of rights

31.1 Assignment by Winheberg

Winheberg reserves the right to assign, transfer or pass on all or part of its rights and obligations under these GTSU to any successor legal entity, in particular in connection with a change of legal form, a contribution of business assets, a merger, a transfer of assets or any other legal or capital restructuring operation.

The Client will be informed of any assignment by email and through the client area at least 30 days before the effective date of the transfer.

The assignment does not alter the contractual conditions in force (prices, terms, service levels) at the date of notification, unless a separate contractual change is notified in accordance with Article 27. The assignee entity takes over all of Winheberg's rights and obligations towards the Client.

For consumers: If the assignment results in a substantial change to the service conditions, the Consumer has 30 days from notification to terminate its contract without penalty or charge. Failure to terminate within that period constitutes acceptance of the transfer.

31.2 Assignment by the Client

The Client may not assign, transfer or subrogate to a third party its rights and obligations arising from these GTSU without Winheberg's prior express written agreement. Any unauthorised assignment is null and void as of right and may lead to immediate termination of the service under the conditions of Article 24.

Annex — Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of Winheberg — Maxime Wussow
Rue Chaussade, Bâtiment 2 – 43260 Saint-Julien-Chapteuil
contact@winheberg.com

I/We () hereby give notice that I/We () withdraw from my/our ()
contract for the supply of the following service ():

Ordered on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s)
(only if this form is notified on paper):

Date: ____________________

(*) Delete as appropriate.